Design Thinking for Sales

DESIGN A NEXT-LEVEL SALES EXPERIENCE

DESIGN A NEXT-LEVEL SALES EXPERIENCE

Apply the mindset and methods of design thinking to unlock your sales team’s ability to anticipate customer needs and respond to shifting landscapes.

Course overview

Map your customer journey and gain a deep understanding of pain-points and jobs to be done so you can reimagine your sales process. Deliver value through understanding and apply the mindset, process, skills and tools of design thinking. Empathy is the key to creating deeper customer relationships and long-term results.

With Design Thinking for Sales, learn how to research, imagine, co-create and prototype better products, services, processes and experiences. Put the customer first to discover how value can be created.

Impact Of Design Thinking for Sales

MERGE TECH AND DESIGN

Explore ways to incorporate new understandings with technology and data at scale. Make testing, feedback and improvement part of the process.

DELIVER SOLUTIONS

Shift your sales culture from one of haggling and objections to one of service. Don’t just solve problems for your customer, anticipate solutions.

CREATE VALUE

Discover ways of deepening customer relationships and boost your bottom line while you’re at it.

What your peers say

Maria Dass
MARIA DASS
CIO PEOPLE

The program was relevant and, best of all, applicable. The participants enjoyed the manner in which the information was delivered and the friendly, open feel about the program. The activities were challenging and complemented the innovation content well. The program has resulted in increased self-awareness and an ability to assist others to be innovative. Thanks a million for a fantastic program.

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LIM YEE YONG
Head, Regional Learning & Development

We had engaged Human Inc to conduct the Design thinking and Agile programmes for our Consumer Banking Division. Christopher had taken the effort to understand our needs and was able to customise these two programmes for CIMB. The participants fund the programmes engaging and insightful. He had used appropriate training techniques and methodologies to keep the participants engaged

Format Options

Human Inc Keynote

Keynote

20-90 min

Invite Human Inc to deliver an inspiring keynote or a “talkshop” at your next luncheon or to kick-off an internal meeting.

Design Thinking Workshop

Workshop

1-3 days

Struggling for time and need a short but impactful intervention? Book a workshop for your training calendar.

solution design lab

Solution Design Lab

5+ days

Research, design, build and test a solution prototype with real users in 5 days.

Events

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The Shift: Innovation Series for Senior Leaders

We at Human Inc and Y Digital  are partnering to build a platform for you to hear stories that inspire you to change tomorrow and create cutting-edge work. We want to create a space for you to connect with your peers to discuss innovation, get inspired, and receive real tools for change.

“5 Ways Senior Leaders Subconsciously Sabotage Innovation” by Christoffer Erichsen, founder of Human Inc

Wednesday, 15th August 2018 | 6.30pm-8.30pm (MYT)

Feeka Coffee Roasters [19 Jalan Mesui, Wilayah Persekutuan Kuala Lumpur 50200]

Click here to find out more and register

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