Design Thinking for Sales

DESIGN A NEXT-LEVEL SALES EXPERIENCE

DESIGN A NEXT-LEVEL SALES EXPERIENCE

Apply the mindset and methods of design thinking to unlock your sales team’s ability to anticipate customer needs and respond to shifting landscapes.

Course overview

Map your customer journey and gain a deep understanding of pain-points and jobs to be done so you can reimagine your sales process. Deliver value through understanding and apply the mindset, process, skills and tools of design thinking. Empathy is the key to creating deeper customer relationships and long-term results.

With Design Thinking for Sales, learn how to research, imagine, co-create and prototype better products, services, processes and experiences. Put the customer first to discover how value can be created.

Impact Of Design Thinking for Sales

MERGE TECH AND DESIGN

Explore ways to incorporate new understandings with technology and data at scale. Make testing, feedback and improvement part of the process.

DELIVER SOLUTIONS

Shift your sales culture from one of haggling and objections to one of service. Don’t just solve problems for your customer, anticipate solutions.

CREATE VALUE

Discover ways of deepening customer relationships and boost your bottom line while you’re at it.

What your peers say

Maria Dass
MARIA DASS
CIO PEOPLE

The program was relevant and, best of all, applicable. The participants enjoyed the manner in which the information was delivered and the friendly, open feel about the program. The activities were challenging and complemented the innovation content well. The program has resulted in increased self-awareness and an ability to assist others to be innovative. Thanks a million for a fantastic program.

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LIM YEE YONG
Head, Regional Learning & Development

We had engaged Human Inc to conduct the Design thinking and Agile programmes for our Consumer Banking Division. Christopher had taken the effort to understand our needs and was able to customise these two programmes for CIMB. The participants fund the programmes engaging and insightful. He had used appropriate training techniques and methodologies to keep the participants engaged

Format Options

Human Inc Keynote

Keynote

20-90 min

Invite Human Inc to deliver an inspiring keynote or a “talkshop” at your next luncheon or to kick-off an internal meeting.

Design Thinking Workshop

Workshop

1-3 days

Struggling for time and need a short but impactful intervention? Book a workshop for your training calendar.

solution design lab

Solution Design Lab

5+ days

Research, design, build and test a solution prototype with real users in 5 days.

Join us at our next event:

Innovation Breakfast Session V4
Innovation Breakfast Session: Human Inc and Harrison Assessments

Change Starts Here!

You’ve been exclusively invited to a breakfast session of innovation talks and networking, hosted by senior business leaders of Human Inc and Harrison Assessments, based in Kuala Lumpur. Speakers Christoffer Erichsen, founder of Human Inc, has over 20 years experience in the fields of innovation, learning and facilitation of change. Human Inc helps brands like Singapore Airlines, FedEx and Citibank to innovate through consultancy and design thinking labs. Kevin Tan, Director of International Business Development for Harrison Assessments International, Ltd, has more than two decades of assessments and talent management consulting experience, specialising in the application of the Harrison Assessments behavioural profiling tool for individual, team and organisation development.

Talk Themes: Innovating and Design Thinking to Drive Business Growth & Transformation By Christoffer Erichsen

Fast-paced change in the business environment is leading to business transformation and new expectations from business partners. Professionals and business leaders across the world have integrated design thinking as an effective approach to integrate business and innovation. Come explore how to apply design thinking, a globally recognised methodology and toolkit for an empathetic problem-solving, in your work. You will leave knowing the answer to these questions: What is Design Thinking and why are business leaders across Asia adopting it? What are 3 ways you can innovate using Design Thinking? 5 tips on how you can drive innovation and begin to design think Purposeful branding and why it matters How to shift from campaign thinking to conversation thinking

Talk Themes: Paradoxical Leadership By Kevin Tan

Leadership success is already a tough proposition in normal times. What are leaders to do when their companies are faced with uncertainty, complex issues and ambiguous situations that occur rapidly? Coined by the military, this is known as VUCA – “Volatility”, “Uncertainty”, “Complexity” and “Ambiguity”. This session introduces the paradoxical leadership practices and how leaders can adopt a paradoxical mindset to achieve strategic agility in face of the new business challenges in today’s VUCA world. You will leave knowing more about these points: What is VUCA Leadership? Paradoxes – creating Strategic Vision and Mindful Agility What is Paradoxical Thinking? 5 Paradoxical Leadership Practices Managing Paradoxes (Tensions) Embracing paradoxical thinking for leadership success

Let's shape the future together. The next step is to schedule a call.