Design Thinking

Design Thinking


Game-changing business value

With Design Thinking your team will learn how to uncover deep customer-insights, develop unique concepts and test rapid prototypes with users and stakeholders to turbo-charge your growth.

Course overview

Discover how to apply the mindset, the process, the skills and tools of a design thinker. Learn how to research, imagine, co-create and prototype better products, services, processes and experiences.

Design Thinking process

CUSTOMER centricity

With Design Thinking you can map and integrate the unmet needs of people, the possibilities of technology, and the requirements for business success.


Design thinking 3 steps

Impact of Design Thinking

Future Proof Your Offering

By adopting Design Thinking you can discover new ways to sharpen your competitive edge across all touch-points of the customer journey including marketing, sales, operations, support

Drive Customer Centricity

Design Thinking provides a practical way to understand (empathy), build and deliver products and services that customers love.

Innovate At All Levels

A great idea is a great idea whether it comes from C-suite, HR or your security team. Engaged talent at all levels will generate the insights and solutions to set you apart.

What your peers say

Maria Dass

The program was relevant and, best of all, applicable. The participants enjoyed the manner in which the information was delivered and the friendly, open feel about the program. The activities were challenging and complemented the innovation content well. The program has resulted in increased self-awareness and an ability to assist others to be innovative. Thanks a million for a fantastic program.

Head, Regional Learning & Development

We had engaged Human Inc to conduct the Design thinking and Agile programmes for our Consumer Banking Division. Christopher had taken the effort to understand our needs and was able to customise these two programmes for CIMB. The participants fund the programmes engaging and insightful. He had used appropriate training techniques and methodologies to keep the participants engaged

Format Options

Human Inc Keynote


20-90 min

Invite Human Inc to deliver an inspiring keynote or a “talkshop” at your next luncheon or to kick-off an internal meeting.

Design Thinking Workshop


1-3 days

Struggling for time and need a short but impactful intervention? Book a workshop for your training calendar.

solution design lab

Solution Design Lab

5+ days

Research, design, build and test a solution prototype with real users in 5 days.


The Shift: Innovation Series for Senior Leaders

We at Human Inc and Y Digital  are partnering to build a platform for you to hear stories that inspire you to change tomorrow and create cutting-edge work. We want to create a space for you to connect with your peers to discuss innovation, get inspired, and receive real tools for change.

“5 Ways Senior Leaders Subconsciously Sabotage Innovation” by Christoffer Erichsen, founder of Human Inc

Wednesday, 15th August 2018 | 6.30pm-8.30pm (MYT)

Feeka Coffee Roasters [19 Jalan Mesui, Wilayah Persekutuan Kuala Lumpur 50200]

Click here to find out more and register

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